Sprint Corporate Care: I think that it ids very rude for a customer se...
A Sprint Corporate Care customer review by GetHuman user ~Sarah Martin from November 27th, 2017
Background on ~Sarah Martin's case
GetHuman: ~Sarah Martin - can you tell our other Sprint Corporate Care customers when your case took place?
~Sarah Martin: Yup. It was late at night, on November 19th.
GetHuman: Did you reach out to Sprint Corporate Care, and if so, how?
GetHuman: And which of these common Sprint Corporate Care customer issues best describes the reason you wanted to talk to them?
(Shows ~Sarah Martin a list of common Sprint Corporate Care problems)
~Sarah Martin: "Refund a Charge" was why I was trying to call.
~Sarah Martin's review of Sprint Corporate Care customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Corporate Care customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sarah Martin: I think that it ids very rude for a customer service rep. to put a customer on hold for this long and I had been talking with them since right at *:**. And all of a sudden the call is disconnected and hangs up. It makes me think that she put me on hold on purpose. When I call back I'm at square one, still trying to g find out why I have to pay so much for a phone since I am so you say a valued customer. But when I call back I'm told it's no one I can talk to about a cheaper payment for a phone. I would have thought that you had a better customer service policy than that.
GetHuman: Let's quantify your experience contacting Sprint Corporate Care. On a scale of 1 to 5, how easy is it go get help on a Sprint Corporate Care problem?
~Sarah Martin: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sarah Martin: I'd give them a one out of five on communication.
GetHuman: And what about Sprint Corporate Care's ability to quickly and effectively address your problem?
~Sarah Martin: For that I would say one out of five.
GetHuman: And finally- any advice for other Sprint Corporate Care customers?
~Sarah Martin: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint Corporate Care to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sarah Martin taken from his Sprint Corporate Care customer service problem that occurred on November 19th, 2017.