The Brick: I have been transferred * different times befor...
A The Brick customer review by GetHuman user GetHuman-12406 from November 18th, 2017
Background on GetHuman-12406's case
GetHuman: GetHuman-12406 - can you tell our other The Brick customers when your case took place?
GetHuman-12406: Sure. It was middle of the night, on November 11th.
GetHuman: Did you reach out to The Brick, and if so, how?
GetHuman: And which of these common The Brick customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-12406 a list of common The Brick problems)
GetHuman-12406: "Make a purchase" was why I was trying to contact.
GetHuman-12406's review of The Brick customer service
GetHuman: So how would you sum up your experience for GetHuman's The Brick customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-12406: I have been transferred * different times before I could speak with someone!! I would like some REAL customer service with a REAL PERSON who could actually DO something. I have been passed around as it is obvious that the right hand doesn't know what the left hand is doing in your organization! And it would be most helpful if you could hire staff who have a excellent command of the english language as this is only more frustrating when you are trying to navigagte through your already disinfranchised system!!! I have place several orders over the last several years with your firm and two just this past month!!! I am furious with your "Its too bad attitude" for customer service!!!!!!
GetHuman: Let's quantify your experience contacting The Brick. On a scale of 1 to 5, how easy is it go get help on a The Brick problem?
GetHuman-12406: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-12406: I'd give them a two out of five on communication.
GetHuman: And what about The Brick's ability to quickly and effectively address your problem?
GetHuman-12406: For that I would say five out of five.
GetHuman: And finally- any advice for other The Brick customers?
GetHuman-12406: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for The Brick to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-12406 taken from his The Brick customer service problem that occurred on November 11th, 2017.