The Brick: Purchased * tv's and a couch set... ** inch is...

A The Brick customer review by GetHuman user ~Recent Shopper from November 21st, 2017

Background on ~Recent Shopper's case

GetHuman: ~Recent Shopper - can you tell our other The Brick customers when your case took place?
~Recent Shopper: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to The Brick, and if so, how?
~Recent Shopper: I used a email I found on the GetHuman The Brick customer service contact info page: Contact The Brick Customer Service
GetHuman: And which of these common The Brick customer issues best describes the reason you wanted to talk to them?
(Shows ~Recent Shopper a list of common The Brick problems)
~Recent Shopper: "Returns" was why I was trying to contact.

~Recent Shopper's review of The Brick customer service

GetHuman: So how would you sum up your experience for GetHuman's The Brick customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Recent Shopper: Purchased * tv's and a couch set... ** inch is not working in the back to connect to stereo and am told i have to contact TOSHIBA instead of bring the TV right back and switching it, couchs are already * weeks late with still phone calls coming in moving back delivery date! Lets just say i would NEVER recommend The Brick to anyone, not even my enemy! I regret so much in dropping $**** cash in the pathetic store
GetHuman: Let's quantify your experience contacting The Brick. On a scale of 1 to 5, how easy is it go get help on a The Brick problem?
~Recent Shopper: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Recent Shopper: I'd give them a three out of five on communication.
GetHuman: And what about The Brick's ability to quickly and effectively address your problem?
~Recent Shopper: For that I would say one out of five.
GetHuman: And finally- any advice for other The Brick customers?
~Recent Shopper: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for The Brick to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Recent Shopper taken from his The Brick customer service problem that occurred on November 16th, 2017.

The Brick

2.00 of 5 stars | 31 reviews

~Recent Shopper's The Brick Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like The Brick, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with The Brick in any way.

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