The Brick: I purchased warrantee on my furnature called wa...
A The Brick customer review by GetHuman user GetHuman-polival from November 29th, 2017
Background on GetHuman-polival's case
GetHuman: GetHuman-polival - can you tell our other The Brick customers when your case took place?
GetHuman-polival: Yup. It was morning, on November 20th.
GetHuman: Did you reach out to The Brick, and if so, how?
GetHuman: And which of these common The Brick customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-polival a list of common The Brick problems)
GetHuman-polival: "Cancel order" was why I was trying to contact.
GetHuman-polival's review of The Brick customer service
GetHuman: So how would you sum up your experience for GetHuman's The Brick customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-polival: I purchased warrantee on my furnature called was waiting over ** mins for an answer to have the line cut off waited another ** mins to have someone i believe in india take the call to that giving me a fake email address to send picture after repeating the address to her * times and not getting any service for anything... i am really mad... paid ***$ for protection on my couch... this is bs
GetHuman: Let's quantify your experience contacting The Brick. On a scale of 1 to 5, how easy is it go get help on a The Brick problem?
GetHuman-polival: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-polival: I'd give them a two out of five on communication.
GetHuman: And what about The Brick's ability to quickly and effectively address your problem?
GetHuman-polival: For that I would say five out of five.
GetHuman: And finally- any advice for other The Brick customers?
GetHuman-polival: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for The Brick to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-polival taken from his The Brick customer service problem that occurred on November 20th, 2017.