The Brick: i was sold warranty which i was told covered ev...
A The Brick customer review by GetHuman user GetHuman-273873 from October 29th, 2017
Background on GetHuman-273873's case
GetHuman: GetHuman-273873 - can you tell our other The Brick customers when your case took place?
GetHuman-273873: Yup. It was morning, on October 23rd.
GetHuman: Did you reach out to The Brick, and if so, how?
GetHuman: And which of these common The Brick customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-273873 a list of common The Brick problems)
GetHuman-273873: "Installation/delivery" was why I was trying to contact.
GetHuman-273873's review of The Brick customer service
GetHuman: So how would you sum up your experience for GetHuman's The Brick customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-273873: i was sold warranty which i was told covered everthing until something happened then it didnt cover anything.all the brick wants is a little more money for the warranty
GetHuman: Let's quantify your experience contacting The Brick. On a scale of 1 to 5, how easy is it go get help on a The Brick problem?
GetHuman-273873: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-273873: I'd give them a five out of five on communication.
GetHuman: And what about The Brick's ability to quickly and effectively address your problem?
GetHuman-273873: For that I would say four out of five.
GetHuman: And finally- any advice for other The Brick customers?
GetHuman-273873: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for The Brick to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-273873 taken from his The Brick customer service problem that occurred on October 23rd, 2017.