The Brick: poor customer service

A The Brick customer review by GetHuman user GetHuman-teslaunw from December 7th, 2017

Background on GetHuman-teslaunw's case

GetHuman: GetHuman-teslaunw - can you tell our other The Brick customers when your case took place?
GetHuman-teslaunw: Yes I can. It was morning, on December 2nd.
GetHuman: Did you reach out to The Brick, and if so, how?
GetHuman-teslaunw: I used the 855-333-3230 number I found for on the GetHuman The Brick customer phone number page I was on: The Brick Customer Service Phone Number
GetHuman: And which of these common The Brick customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-teslaunw a list of common The Brick problems
GetHuman-teslaunw: "Cancel order" was why I was trying to call.

GetHuman-teslaunw's review of The Brick customer service

GetHuman: So how would you sum up your experience for GetHuman's The Brick customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-teslaunw: poor customer service
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-teslaunw: Spent a lot of money at the brick got * mattresses , * box springs , couch and automan . To start when they delivered the first time they ran through my evergreen tree and tore off my Christmas lights , then they said they were not responsible because they hired someone else to deliver , well my thoughts are if you hire them you are responsible , after months of fighting they finally said it was their fault , then one of the mattresses we bought the side fell out and all the insides were coming out and the box spring extreamly creaky and noisy , then again another fight , we had to take pictures fill out forms fight forever , then they said we had to buy another one from there and talked us into a more expensive one , well when that one came out to the house there was no box spring and said they wouldn't replace that , so now I was still stuck with a noisy box spring , so now the second mattress is noisy and sinking in the middle and the top detached and my back is breaking , I have to sleep in another bed in the house after paying even more for this mattress so , here we go again , I had to take more pictures , fill out more forms , when I went to the store the manager wouldn't even come out to talk to me until the salesman went in the third time , then he comes out and all he says is I don't know , but you can purchase a more expensive mattress WELL I THINK NOT !!!! I was duped once not again , all I want is my money back and no more dealing with them this is horrible customer service and I am extreamly upset !!
GetHuman: Let's quantify your experience contacting The Brick. On a scale of 1 to 5, how easy is it go get help on a The Brick problem?
GetHuman-teslaunw: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-teslaunw: I'd give them a one out of five on communication.
GetHuman: And what about The Brick's ability to quickly and effectively address your problem?
GetHuman-teslaunw: For that I would say five out of five.
GetHuman: And finally- any advice for other The Brick customers?
GetHuman-teslaunw: Call them early in the day or late. Don't forget any personal or account information you might need for The Brick to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-teslaunw taken from his The Brick customer service problem that occurred on December 2nd, 2017.

The Brick

2.00 of 5 stars | 31 reviews
The Brick ReviewsThe Brick's Phone NumberAll The Brick contact infoGeneral The Brick customer service info
GetHuman-teslaunw's The Brick Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars
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