The Brick: The actual phone line wasn't the best and skipp...
A The Brick customer review by GetHuman user ~j25 from November 27th, 2017
Background on ~j25's case
GetHuman: ~j25 - can you tell our other The Brick customers when your case took place?
~j25: Yes I can. It was late at night, on November 23rd.
GetHuman: Did you reach out to The Brick, and if so, how?
GetHuman: And which of these common The Brick customer issues best describes the reason you wanted to talk to them?
(Shows ~j25 a list of common The Brick problems)
~j25: "Complaint" was why I was trying to contact.
~j25's review of The Brick customer service
GetHuman: So how would you sum up your experience for GetHuman's The Brick customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~j25: The actual phone line wasn't the best and skipped words, but the Edmonton call centre rep, Debbie, spoke clearly and slowly enough for me. She found me by phone number but has to call back (I think their system may be down to schedule a service call).
GetHuman: Let's quantify your experience contacting The Brick. On a scale of 1 to 5, how easy is it go get help on a The Brick problem?
~j25: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~j25: I'd give them a one out of five on communication.
GetHuman: And what about The Brick's ability to quickly and effectively address your problem?
~j25: For that I would say two out of five.
GetHuman: And finally- any advice for other The Brick customers?
~j25: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for The Brick to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~j25 taken from his The Brick customer service problem that occurred on November 23rd, 2017.