Trend Micro: I got a recording on a Saturday that said they...
A Trend Micro customer review by GetHuman user GetHuman-148053 from November 10th, 2017
Background on GetHuman-148053's case
GetHuman: GetHuman-148053 - can you tell our other Trend Micro customers when your case took place?
GetHuman-148053: Yup. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Trend Micro, and if so, how?
GetHuman: And which of these common Trend Micro customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-148053 a list of common Trend Micro problems)
GetHuman-148053: "None of those really matches why I wanted to call Trend Micro that day." was why I was trying to call.
GetHuman-148053's review of Trend Micro customer service
GetHuman: So how would you sum up your experience for GetHuman's Trend Micro customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-148053: I got a recording on a Saturday that said they can be reached during business hours Monday thru Friday.
GetHuman: Let's quantify your experience contacting Trend Micro. On a scale of 1 to 5, how easy is it go get help on a Trend Micro problem?
GetHuman-148053: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-148053: I'd give them a one out of five on communication.
GetHuman: And what about Trend Micro's ability to quickly and effectively address your problem?
GetHuman-148053: For that I would say three out of five.
GetHuman: And finally- any advice for other Trend Micro customers?
GetHuman-148053: Call them early in the day or late. Don't forget any personal or account information you might need for Trend Micro to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-148053 taken from his Trend Micro customer service problem that occurred on November 8th, 2017.