Trend Micro: Sent information about hours but they won't cha...
A Trend Micro customer review by GetHuman user GetHuman-74843 from November 18th, 2017
Background on GetHuman-74843's case
GetHuman: GetHuman-74843 - can you tell our other Trend Micro customers when your case took place?
GetHuman-74843: Yup. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Trend Micro, and if so, how?
GetHuman: And which of these common Trend Micro customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-74843 a list of common Trend Micro problems)
GetHuman-74843: "None of those really matches why I wanted to call Trend Micro that day." was why I was trying to call.
GetHuman-74843's review of Trend Micro customer service
GetHuman: So how would you sum up your experience for GetHuman's Trend Micro customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-74843: Sent information about hours but they won't change it on this website so I'll submit the info here. They are NOT open ** hours * days a week. They are only open from *am to *pm Pacific time and only Monday through Friday
GetHuman: Let's quantify your experience contacting Trend Micro. On a scale of 1 to 5, how easy is it go get help on a Trend Micro problem?
GetHuman-74843: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-74843: I'd give them a two out of five on communication.
GetHuman: And what about Trend Micro's ability to quickly and effectively address your problem?
GetHuman-74843: For that I would say one out of five.
GetHuman: And finally- any advice for other Trend Micro customers?
GetHuman-74843: Call them early in the day or late. Don't forget any personal or account information you might need for Trend Micro to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-74843 taken from his Trend Micro customer service problem that occurred on November 10th, 2017.