Trend Micro: I have had * viruses and the last one took my c...
A Trend Micro customer review by GetHuman user ~Shake more from November 6th, 2017
Background on ~Shake more's case
GetHuman: ~Shake more - can you tell our other Trend Micro customers when your case took place?
~Shake more: Yeah. It was afternoon, on November 1st.
GetHuman: Did you reach out to Trend Micro, and if so, how?
GetHuman: And which of these common Trend Micro customer issues best describes the reason you wanted to talk to them?
(Shows ~Shake more a list of common Trend Micro problems)
~Shake more: "None of those really matches why I wanted to call Trend Micro that day." was why I was trying to call.
~Shake more's review of Trend Micro customer service
GetHuman: So how would you sum up your experience for GetHuman's Trend Micro customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Shake more: I have had * viruses and the last one took my computer out. I have had Trend for several years, my business started with them in **** until now. I loved this service until this year, I find that the reps rush you off the phone now and talk over you, it didn't use to be that way. I don't have a problem with their accent I have a problem with the way I am treated. I had to threaten to call the BBB before they helped me with the first virus. Then they told me that this one time they would let their virus specailist handle my case without me having to pay. I am sorry but I thought they were there to help you with the viruses not charge you extra when their program fails to protect you. Maybe I am wrong but I am sure that I am disappointed. I will not renew!!
GetHuman: Let's quantify your experience contacting Trend Micro. On a scale of 1 to 5, how easy is it go get help on a Trend Micro problem?
~Shake more: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Shake more: I'd give them a one out of five on communication.
GetHuman: And what about Trend Micro's ability to quickly and effectively address your problem?
~Shake more: For that I would say one out of five.
GetHuman: And finally- any advice for other Trend Micro customers?
~Shake more: Call them early in the day or late. Don't forget any personal or account information you might need for Trend Micro to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Shake more taken from his Trend Micro customer service problem that occurred on November 1st, 2017.