Trend Micro: Their outsourced help desk is based in the Phil...
A Trend Micro customer review by GetHuman user ~Kevin Albert V. from November 25th, 2017
Background on ~Kevin Albert V.'s case
GetHuman: ~Kevin Albert V. - can you tell our other Trend Micro customers when your case took place?
~Kevin Albert V.: Yup. It was afternoon, on November 17th.
GetHuman: Did you reach out to Trend Micro, and if so, how?
GetHuman: And which of these common Trend Micro customer issues best describes the reason you wanted to talk to them?
(Shows ~Kevin Albert V. a list of common Trend Micro problems)
~Kevin Albert V.: "None of those really matches why I wanted to call Trend Micro that day." was why I was trying to call.
~Kevin Albert V.'s review of Trend Micro customer service
GetHuman: So how would you sum up your experience for GetHuman's Trend Micro customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kevin Albert V.: Their outsourced help desk is based in the Philippines. I've consistently had to wait for **-** minutes to get someone who speaks English poorly to take my information and promise a call back (which rarely happens).
GetHuman: Let's quantify your experience contacting Trend Micro. On a scale of 1 to 5, how easy is it go get help on a Trend Micro problem?
~Kevin Albert V.: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kevin Albert V.: I'd give them a one out of five on communication.
GetHuman: And what about Trend Micro's ability to quickly and effectively address your problem?
~Kevin Albert V.: For that I would say one out of five.
GetHuman: And finally- any advice for other Trend Micro customers?
~Kevin Albert V.: Call them early in the day or late. Don't forget any personal or account information you might need for Trend Micro to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kevin Albert V. taken from his Trend Micro customer service problem that occurred on November 17th, 2017.