Trend Micro: call ****-***-**** Opt * and see if you wait fo...
A Trend Micro customer review by GetHuman user ~Trumpman239 from November 6th, 2017
Background on ~Trumpman239's case
GetHuman: ~Trumpman239 - can you tell our other Trend Micro customers when your case took place?
~Trumpman239: Sure. It was late at night, on October 29th.
GetHuman: Did you reach out to Trend Micro, and if so, how?
GetHuman: And which of these common Trend Micro customer issues best describes the reason you wanted to talk to them?
(Shows ~Trumpman239 a list of common Trend Micro problems)
~Trumpman239: "None of those really matches why I wanted to call Trend Micro that day." was why I was trying to call.
~Trumpman239's review of Trend Micro customer service
GetHuman: So how would you sum up your experience for GetHuman's Trend Micro customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Trumpman239: call ****-***-**** Opt * and see if you wait for more than ** seconds. The engineers at Trend Micro are just was they are called, "ENGINEERS". They knew everything about my problem and fixed it in a matter of minutes. I am a InfoTech Level * Sr. Admin and I couldnt fix an issue with Windows and these guys fixed it so fast, I was embarrassed. Yeah, you might get a guy with an accent, and sure, if your some racist bigot, you may complain about the accent, but then again, people you work with, the cashier at the store, even your friends, probablly have accents, so deal with it. This is America, its Multi cultural, that **** Germany * blonde hair blue eyes stuff ended in WWII
GetHuman: Let's quantify your experience contacting Trend Micro. On a scale of 1 to 5, how easy is it go get help on a Trend Micro problem?
~Trumpman239: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Trumpman239: I'd give them a one out of five on communication.
GetHuman: And what about Trend Micro's ability to quickly and effectively address your problem?
~Trumpman239: For that I would say four out of five.
GetHuman: And finally- any advice for other Trend Micro customers?
~Trumpman239: Call them early in the day or late. Don't forget any personal or account information you might need for Trend Micro to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Trumpman239 taken from his Trend Micro customer service problem that occurred on October 29th, 2017.