Tumblr: After sending in a suport request via email, I...

A Tumblr customer review by GetHuman user ~LMooreAgain from November 23rd, 2017

Background on ~LMooreAgain's case

GetHuman: ~LMooreAgain - can you tell our other Tumblr customers when your case took place?
~LMooreAgain: Yeah. It was morning, on November 16th.
GetHuman: Did you reach out to Tumblr, and if so, how?
~LMooreAgain: I used the 678-439-8862 number I found for on the GetHuman Tumblr customer phone number page I was on: Tumblr Customer Service Phone Number
GetHuman: And which of these common Tumblr customer issues best describes the reason you wanted to talk to them?
(Shows ~LMooreAgain a list of common Tumblr problems)
~LMooreAgain: "Service problem" was why I was trying to call.

~LMooreAgain's review of Tumblr customer service

GetHuman: So how would you sum up your experience for GetHuman's Tumblr customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LMooreAgain: After sending in a suport request via email, I received an automated response within minutes, but now, it has been exactly one week and I received no follow up email whatsoever, or any other kind of communication. Considering my request was for the unjustified deletion of my blog, I find it appalling that in one week they cannot even be bothered to send any kind of actual response to me.
GetHuman: Let's quantify your experience contacting Tumblr. On a scale of 1 to 5, how easy is it go get help on a Tumblr problem?
~LMooreAgain: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LMooreAgain: I'd give them a two out of five on communication.
GetHuman: And what about Tumblr's ability to quickly and effectively address your problem?
~LMooreAgain: For that I would say three out of five.
GetHuman: And finally- any advice for other Tumblr customers?
~LMooreAgain: Call them early in the day or late. Don't forget any personal or account information you might need for Tumblr to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LMooreAgain taken from his Tumblr customer service problem that occurred on November 16th, 2017.

Tumblr

1.08 of 5 stars | 69 reviews

~LMooreAgain's Tumblr Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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