Tumblr: All I got was a recorded message to say no-one...
A Tumblr customer review by GetHuman user ~KarenL from November 14th, 2017
Background on ~KarenL's case
GetHuman: ~KarenL - can you tell our other Tumblr customers when your case took place?
~KarenL: Yes I can. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Tumblr, and if so, how?
GetHuman: And which of these common Tumblr customer issues best describes the reason you wanted to talk to them?
(Shows ~KarenL a list of common Tumblr problems)
~KarenL: "Hacked Account" was why I was trying to call.
~KarenL's review of Tumblr customer service
GetHuman: So how would you sum up your experience for GetHuman's Tumblr customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KarenL: All I got was a recorded message to say no-one was there! The site email doesn't work either so I guess Tumblr. is not interested in customer support.
GetHuman: Let's quantify your experience contacting Tumblr. On a scale of 1 to 5, how easy is it go get help on a Tumblr problem?
~KarenL: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KarenL: I'd give them a two out of five on communication.
GetHuman: And what about Tumblr's ability to quickly and effectively address your problem?
~KarenL: For that I would say one out of five.
GetHuman: And finally- any advice for other Tumblr customers?
~KarenL: Call them early in the day or late. Don't forget any personal or account information you might need for Tumblr to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~KarenL taken from his Tumblr customer service problem that occurred on November 9th, 2017.