Tumblr: I got an automated message that did nothing to...
A Tumblr customer review by GetHuman user ~LMoore from November 23rd, 2017
Background on ~LMoore's case
GetHuman: ~LMoore - can you tell our other Tumblr customers when your case took place?
~LMoore: Sure. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Tumblr, and if so, how?
GetHuman: And which of these common Tumblr customer issues best describes the reason you wanted to talk to them?
(Shows ~LMoore a list of common Tumblr problems)
~LMoore: "Overcharge/Strange charge" was why I was trying to call.
~LMoore's review of Tumblr customer service
GetHuman: So how would you sum up your experience for GetHuman's Tumblr customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LMoore: I got an automated message that did nothing to answer my question in a matter of * minutes. Now it's been * days and I have gotten any real response from a real person at a supposedly **** service. Automated message sent to everyone asking for help does NOT cut it in my books.
GetHuman: Let's quantify your experience contacting Tumblr. On a scale of 1 to 5, how easy is it go get help on a Tumblr problem?
~LMoore: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LMoore: I'd give them a one out of five on communication.
GetHuman: And what about Tumblr's ability to quickly and effectively address your problem?
~LMoore: For that I would say two out of five.
GetHuman: And finally- any advice for other Tumblr customers?
~LMoore: Call them early in the day or late. Don't forget any personal or account information you might need for Tumblr to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LMoore taken from his Tumblr customer service problem that occurred on November 18th, 2017.