WildBlue Communications: CS Rep. gave the basic information (I called ab...
A WildBlue Communications customer review by GetHuman user GetHuman-203852 from November 10th, 2017
Background on GetHuman-203852's case
GetHuman: GetHuman-203852 - can you tell our other WildBlue Communications customers when your case took place?
GetHuman-203852: Yeah. It was afternoon, on October 31st.
GetHuman: Did you reach out to WildBlue Communications, and if so, how?
GetHuman: And which of these common WildBlue Communications customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-203852 a list of common WildBlue Communications problems)
GetHuman-203852: "Service problem" was why I was trying to call.
GetHuman-203852's review of WildBlue Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's WildBlue Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-203852: CS Rep. gave the basic information (I called about upgrading service). When asked a question they just repeated the rates and basic info.
GetHuman: Let's quantify your experience contacting WildBlue Communications. On a scale of 1 to 5, how easy is it go get help on a WildBlue Communications problem?
GetHuman-203852: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-203852: I'd give them a one out of five on communication.
GetHuman: And what about WildBlue Communications's ability to quickly and effectively address your problem?
GetHuman-203852: For that I would say four out of five.
GetHuman: And finally- any advice for other WildBlue Communications customers?
GetHuman-203852: Call them early in the day or late. Don't forget any personal or account information you might need for WildBlue Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-203852 taken from his WildBlue Communications customer service problem that occurred on October 31st, 2017.