WildBlue Communications: They are not kidding about their unguaranteed s...
A WildBlue Communications customer review by GetHuman user ~Super Slow from November 3rd, 2017
Background on ~Super Slow's case
GetHuman: ~Super Slow - can you tell our other WildBlue Communications customers when your case took place?
~Super Slow: Sure. It was afternoon, on October 25th.
GetHuman: Did you reach out to WildBlue Communications, and if so, how?
GetHuman: And which of these common WildBlue Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Super Slow a list of common WildBlue Communications problems)
~Super Slow: "Technical support" was why I was trying to call.
~Super Slow's review of WildBlue Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's WildBlue Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Super Slow: They are not kidding about their unguaranteed speeds, mine running at *** of package speed. Wild Blue Rep. says they have a problem on their end. Not sure when it started or how long until it's fixed. That does not instill any confidence in me. Hello Hughes Net! Can't wait until a wireless broadband opens up in my area!
GetHuman: Let's quantify your experience contacting WildBlue Communications. On a scale of 1 to 5, how easy is it go get help on a WildBlue Communications problem?
~Super Slow: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Super Slow: I'd give them a one out of five on communication.
GetHuman: And what about WildBlue Communications's ability to quickly and effectively address your problem?
~Super Slow: For that I would say two out of five.
GetHuman: And finally- any advice for other WildBlue Communications customers?
~Super Slow: Call them early in the day or late. Don't forget any personal or account information you might need for WildBlue Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Super Slow taken from his WildBlue Communications customer service problem that occurred on October 25th, 2017.