WildBlue Communications: after canceling the account I was told it would...
A WildBlue Communications customer review by GetHuman user ~qa from November 4th, 2017
Background on ~qa's case
GetHuman: ~qa - can you tell our other WildBlue Communications customers when your case took place?
~qa: Yes. It was late at night, on October 29th.
GetHuman: Did you reach out to WildBlue Communications, and if so, how?
GetHuman: And which of these common WildBlue Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~qa a list of common WildBlue Communications problems)
~qa: "Complaint" was why I was trying to call.
~qa's review of WildBlue Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's WildBlue Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~qa: after canceling the account I was told it would be ** dollars per month for early term fee for a total of two months **. bucks*total. provided I return sat recver parts with in time frame. ups reciept confirm timeley delivery My account was suppose to be adjusted after delive of parts on *-**-***all the people at this site and others can never email of fax anything to the consumer with account status the floor superviser cou*ld only access there own records which were four transactions behind my bank *If you ever cancel your account keep phone records etc.
GetHuman: Let's quantify your experience contacting WildBlue Communications. On a scale of 1 to 5, how easy is it go get help on a WildBlue Communications problem?
~qa: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~qa: I'd give them a four out of five on communication.
GetHuman: And what about WildBlue Communications's ability to quickly and effectively address your problem?
~qa: For that I would say three out of five.
GetHuman: And finally- any advice for other WildBlue Communications customers?
~qa: Call them early in the day or late. Don't forget any personal or account information you might need for WildBlue Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~qa taken from his WildBlue Communications customer service problem that occurred on October 29th, 2017.