Xbox: In this one year, we have been hacked, stolen f...
A Xbox customer review by GetHuman user ~Strike Xbox coming from November 14th, 2017
Background on ~Strike Xbox coming's case
GetHuman: ~Strike Xbox coming - can you tell our other Xbox customers when your case took place?
~Strike Xbox coming: Yeah. It was morning, on November 6th.
GetHuman: Did you reach out to Xbox, and if so, how?
GetHuman: And which of these common Xbox customer issues best describes the reason you wanted to talk to them?
(Shows ~Strike Xbox coming a list of common Xbox problems)
~Strike Xbox coming: "Warranty claim" was why I was trying to call.
~Strike Xbox coming's review of Xbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Xbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Strike Xbox coming: In this one year, we have been hacked, stolen from, and teh techology is not able to figure out what is wrong with * hours of calls... It took * hours of calls to find someone that could help. They offer you *** pts for your discomfort, they now slave labor chat rooms with ppl who have no idea how to help, and can easily hack your pc as well... Microsoft is more about cheap labor in INdia, online, and not for AMerican business, I suggest you as american ppl stick together and raise you voice and close your wallets. YOu make them work for the money not you work for your money you pay them! Security is weak as ****, and it is not something you expect from a high profile company of such. I am tired of American businesses with such **** services.. we desearve more
GetHuman: Let's quantify your experience contacting Xbox. On a scale of 1 to 5, how easy is it go get help on a Xbox problem?
~Strike Xbox coming: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Strike Xbox coming: I'd give them a three out of five on communication.
GetHuman: And what about Xbox's ability to quickly and effectively address your problem?
~Strike Xbox coming: For that I would say four out of five.
GetHuman: And finally- any advice for other Xbox customers?
~Strike Xbox coming: Call them early in the day or late. Don't forget any personal or account information you might need for Xbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Strike Xbox coming taken from his Xbox customer service problem that occurred on November 6th, 2017.