Xbox: Hackers stealing money and no way to get help u...
A Xbox customer review by GetHuman user ~American United from November 14th, 2017
Background on ~American United's case
GetHuman: ~American United - can you tell our other Xbox customers when your case took place?
~American United: Yup. It was morning, on November 6th.
GetHuman: Did you reach out to Xbox, and if so, how?
GetHuman: And which of these common Xbox customer issues best describes the reason you wanted to talk to them?
(Shows ~American United a list of common Xbox problems)
~American United: "Account access" was why I was trying to call.
~American United's review of Xbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Xbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~American United: Hackers stealing money and no way to get help unless you wait *hrs or more... Listening to India music in America, and not happy with teh chat help from a volunteer that chats for free for microsoft! USA we expect way better business than this
GetHuman: Let's quantify your experience contacting Xbox. On a scale of 1 to 5, how easy is it go get help on a Xbox problem?
~American United: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~American United: I'd give them a four out of five on communication.
GetHuman: And what about Xbox's ability to quickly and effectively address your problem?
~American United: For that I would say five out of five.
GetHuman: And finally- any advice for other Xbox customers?
~American United: Call them early in the day or late. Don't forget any personal or account information you might need for Xbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~American United taken from his Xbox customer service problem that occurred on November 6th, 2017.