Zazzle: Their website claimed the order shipped over a...
A Zazzle customer review by GetHuman user ~Nosajb15af from November 20th, 2017
Background on ~Nosajb15af's case
GetHuman: ~Nosajb15af - can you tell our other Zazzle customers when your case took place?
~Nosajb15af: Yes. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Zazzle, and if so, how?
GetHuman: And which of these common Zazzle customer issues best describes the reason you wanted to talk to them?
(Shows ~Nosajb15af a list of common Zazzle problems)
~Nosajb15af: "Track order" was why I was trying to call.
~Nosajb15af's review of Zazzle customer service
GetHuman: So how would you sum up your experience for GetHuman's Zazzle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nosajb15af: Their website claimed the order shipped over a week ago...tracking number doesnt exist with USPS, UPS, or FedEX. I was told to email them, she is unable to look at "shipped" items. Once its flagged as shipped they seem to loose ALL records. Its been * weeks now and they wont give me a refund!! TERRIBLE COMPANY! STAY AWAY FROM!
GetHuman: Let's quantify your experience contacting Zazzle. On a scale of 1 to 5, how easy is it go get help on a Zazzle problem?
~Nosajb15af: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nosajb15af: I'd give them a four out of five on communication.
GetHuman: And what about Zazzle's ability to quickly and effectively address your problem?
~Nosajb15af: For that I would say three out of five.
GetHuman: And finally- any advice for other Zazzle customers?
~Nosajb15af: Call them early in the day or late. Don't forget any personal or account information you might need for Zazzle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nosajb15af taken from his Zazzle customer service problem that occurred on November 10th, 2017.