Zazzle: We've been "waiting" for help for * months. We...
A Zazzle customer review by GetHuman user ~Hack from November 6th, 2017
Background on ~Hack's case
GetHuman: ~Hack - can you tell our other Zazzle customers when your case took place?
~Hack: Yes I can. It was morning, on November 1st.
GetHuman: Did you reach out to Zazzle, and if so, how?
GetHuman: And which of these common Zazzle customer issues best describes the reason you wanted to talk to them?
(Shows ~Hack a list of common Zazzle problems)
~Hack: "Make a purchase" was why I was trying to call.
~Hack's review of Zazzle customer service
GetHuman: So how would you sum up your experience for GetHuman's Zazzle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hack: We've been "waiting" for help for * months. We just got an e-mail response apologizing for the delay, but they address problems by order of importance! We've been trying to get help with the same issue for * months. They told us to call customer support. on hold ** minutes then a message that they can't take our call at this time. Total joke. Hope cafe press is better, we're switching our whole operation there this week, no matter how long it takes.
GetHuman: Let's quantify your experience contacting Zazzle. On a scale of 1 to 5, how easy is it go get help on a Zazzle problem?
~Hack: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hack: I'd give them a one out of five on communication.
GetHuman: And what about Zazzle's ability to quickly and effectively address your problem?
~Hack: For that I would say one out of five.
GetHuman: And finally- any advice for other Zazzle customers?
~Hack: Call them early in the day or late. Don't forget any personal or account information you might need for Zazzle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hack taken from his Zazzle customer service problem that occurred on November 1st, 2017.