AT&T: At& t ***** to thier employes, can't get throug...
A AT&T customer review by GetHuman user GetHuman-279359 from November 21st, 2017
Background on GetHuman-279359's case
GetHuman: GetHuman-279359 - can you tell our other AT&T customers when your case took place?
GetHuman-279359: Yes. It was middle of the night, on November 13th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-279359 a list of common AT&T problems)
GetHuman-279359: "Account access" was why I was trying to call.
GetHuman-279359's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-279359: At& t ***** to thier employes, can't get through to the president or the area manger Cathy Wilson, they have screwed us on our wireless phone so they can make more money off of u , it's a shame when u call Corprate and u get mike walker being very rude and Cathy Wilson being a manger and not retuning calls after a month and no one will give any infor on her boss!!!!!! It's a dam shame when u worked for the company for over ** years and not getting any respect at all, when anyone contract is up , the best thing for everyone to do is switch carries or keep it and keep let AT&T jeopardy ******** u also on bill and your phone device , they lie and cheat and do everything in thier power to ***** u and if u think u can talk to anyone in Corprate u mind as well just forget it they don't care and don't do anything but say hey it's more money, and to the president shame on u for not giving a care about how bad your office treats us and u allowing it,
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-279359: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-279359: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-279359: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-279359: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-279359 taken from his AT&T customer service problem that occurred on November 13th, 2017.