AT&T: OMG Glory to God. I had a serious problem with...

A AT&T customer review by GetHuman user ~KimberlyAnn from November 19th, 2017

Background on ~KimberlyAnn's case

GetHuman: ~KimberlyAnn - can you tell our other AT&T customers when your case took place?
~KimberlyAnn: Yes. It was morning, on November 13th.
GetHuman: Did you reach out to AT&T, and if so, how?
~KimberlyAnn: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~KimberlyAnn a list of common AT&T problems)
~KimberlyAnn: "Device Support" was why I was trying to call.

~KimberlyAnn's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KimberlyAnn: OMG Glory to God. I had a serious problem with my account on a rep neglect to set payment arrangement and I spoke to * people regrading my account. No stisfaction. I called corporate and I spoke to a truly awesome rep that understood my frustration and her customer service was emaculatent and extremely helpful understanding I have a husband serving in Syria Jordan with a * month old infant. I could not do anything but cry. Thank you so much ATT.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~KimberlyAnn: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KimberlyAnn: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~KimberlyAnn: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T customers?
~KimberlyAnn: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~KimberlyAnn taken from his AT&T customer service problem that occurred on November 13th, 2017.

AT&T

2.20 of 5 stars | 1151 reviews

~KimberlyAnn's AT&T Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like AT&T, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with AT&T in any way.

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