American Express: To Whom It May Concern:**I have received disres...
A American Express customer review by GetHuman user ~hscchang from November 4th, 2017
Background on ~hscchang's case
GetHuman: ~hscchang - can you tell our other American Express customers when your case took place?
~hscchang: Yes. It was morning, on October 30th.
GetHuman: Did you reach out to American Express, and if so, how?
GetHuman: And which of these common American Express customer issues best describes the reason you wanted to talk to them?
(Shows ~hscchang a list of common American Express problems)
~hscchang: "Lower my rate" was why I was trying to call.
~hscchang's review of American Express customer service
GetHuman: So how would you sum up your experience for GetHuman's American Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hscchang: To Whom It May Concern:**I have received disrespectful, poor customer service from American Express, specifically from the CREDIT REVIEW DEPARTMENT. I have been a loyal card member for almost ** years, never missed one payment, have multiple American Express Cards (Business and Personal) which I pay off in full each month. In the middle of March ****, my husband and I saw a promotional offer on the Hilton Honors website to receive bonus Hilton Honors points by opening a Hilton Honors AmEx Card. I applied for the Hilton Honors AmEx card and got approved very quickly. I received the card towards the end of March ****. I activated the card and tried to make a payment a few days later but the transaction was declined. I called today and got transferred to the American Express Credit Review Department. The Agent (ID Number: KCOP***) Danielle said that she just had to ask me some questions for verification. Even though I provided her with ALL the details she requested for, she told
GetHuman: Let's quantify your experience contacting American Express. On a scale of 1 to 5, how easy is it go get help on a American Express problem?
~hscchang: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hscchang: I'd give them a five out of five on communication.
GetHuman: And what about American Express's ability to quickly and effectively address your problem?
~hscchang: For that I would say one out of five.
GetHuman: And finally- any advice for other American Express customers?
~hscchang: Call them early in the day or late. Don't forget any personal or account information you might need for American Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hscchang taken from his American Express customer service problem that occurred on October 30th, 2017.