Citibank: Wonderful service! **I closed my account with C...
A Citibank customer review by GetHuman user GetHuman-304959 from November 20th, 2017
Background on GetHuman-304959's case
GetHuman: GetHuman-304959 - can you tell our other Citibank customers when your case took place?
GetHuman-304959: Yes. It was late at night, on November 14th.
GetHuman: Did you reach out to Citibank, and if so, how?
GetHuman: And which of these common Citibank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-304959 a list of common Citibank problems)
GetHuman-304959: "Get Banking Help" was why I was trying to call.
GetHuman-304959's review of Citibank customer service
GetHuman: So how would you sum up your experience for GetHuman's Citibank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-304959: Wonderful service! **I closed my account with Citibank and had some problems with phantom charges even AFTER closing it, and sought help in person at my nearest Citibank. They turned me away without so much as a glance at my statements, telling me to "just the pay the fees."**I contacted online Customer Service today and was met with a very friendly agent who looked up my records and explained the situation thoroughly, assuring me that the "fees" were mistakes of theirs and that no further action or payment would need be taken on my part. He created a note on my account explaining my problem and forwarded it for the relevant authorities to rectify the problem and cease sending me letters.**I couldn't ask for better service! :)
GetHuman: Let's quantify your experience contacting Citibank. On a scale of 1 to 5, how easy is it go get help on a Citibank problem?
GetHuman-304959: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-304959: I'd give them a four out of five on communication.
GetHuman: And what about Citibank's ability to quickly and effectively address your problem?
GetHuman-304959: For that I would say one out of five.
GetHuman: And finally- any advice for other Citibank customers?
GetHuman-304959: Call them early in the day or late. Don't forget any personal or account information you might need for Citibank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-304959 taken from his Citibank customer service problem that occurred on November 14th, 2017.