City of Cleveland Water Department: I have tried three different days to call eithe...
A City of Cleveland Water Department customer review by GetHuman user GetHuman-134784 from November 23rd, 2017
Background on GetHuman-134784's case
GetHuman: GetHuman-134784 - can you tell our other City of Cleveland Water Department customers when your case took place?
GetHuman-134784: Yes. It was afternoon, on November 16th.
GetHuman: Did you reach out to City of Cleveland Water Department, and if so, how?
GetHuman: And which of these common City of Cleveland Water Department customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-134784 a list of common City of Cleveland Water Department problems)
GetHuman-134784: "Change appointment" was why I was trying to call.
GetHuman-134784's review of City of Cleveland Water Department customer service
GetHuman: So how would you sum up your experience for GetHuman's City of Cleveland Water Department customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-134784: I have tried three different days to call either service or customer service. The menue doesn't and hasn't worked for over a week. When I finally get a line, they disconnect me, when I get voice-mail they never answer me. If this was a private company instead of rest home for government hacks, they would and should all be fired! What the heck am I paying for in this mismanaged, screwed up utility? Bruce in *-Hills
GetHuman: Let's quantify your experience contacting City of Cleveland Water Department. On a scale of 1 to 5, how easy is it go get help on a City of Cleveland Water Department problem?
GetHuman-134784: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-134784: I'd give them a three out of five on communication.
GetHuman: And what about City of Cleveland Water Department's ability to quickly and effectively address your problem?
GetHuman-134784: For that I would say one out of five.
GetHuman: And finally- any advice for other City of Cleveland Water Department customers?
GetHuman-134784: Call them early in the day or late. Don't forget any personal or account information you might need for City of Cleveland Water Department to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-134784 taken from his City of Cleveland Water Department customer service problem that occurred on November 16th, 2017.