City of Cleveland Water Department: THE DIVISION OF WATER IS POORLY RUN AND SUPERVI...
A City of Cleveland Water Department customer review by GetHuman user ~DANIEL LETZETER from November 21st, 2017
Background on ~DANIEL LETZETER's case
GetHuman: ~DANIEL LETZETER - can you tell our other City of Cleveland Water Department customers when your case took place?
~DANIEL LETZETER: Sure. It was late at night, on November 17th.
GetHuman: Did you reach out to City of Cleveland Water Department, and if so, how?
GetHuman: And which of these common City of Cleveland Water Department customer issues best describes the reason you wanted to talk to them?
(Shows ~DANIEL LETZETER a list of common City of Cleveland Water Department problems)
~DANIEL LETZETER: "Change appointment" was why I was trying to call.
~DANIEL LETZETER's review of City of Cleveland Water Department customer service
GetHuman: So how would you sum up your experience for GetHuman's City of Cleveland Water Department customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DANIEL LETZETER: THE DIVISION OF WATER IS POORLY RUN AND SUPERVISED. DOES NOT RECORD OR ACKNOWLEDGE AGREEMENTS PREVIOUSLY MADE. AND PROBABLY DOES NOT RECORD THEM
GetHuman: Let's quantify your experience contacting City of Cleveland Water Department. On a scale of 1 to 5, how easy is it go get help on a City of Cleveland Water Department problem?
~DANIEL LETZETER: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DANIEL LETZETER: I'd give them a one out of five on communication.
GetHuman: And what about City of Cleveland Water Department's ability to quickly and effectively address your problem?
~DANIEL LETZETER: For that I would say three out of five.
GetHuman: And finally- any advice for other City of Cleveland Water Department customers?
~DANIEL LETZETER: Call them early in the day or late. Don't forget any personal or account information you might need for City of Cleveland Water Department to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DANIEL LETZETER taken from his City of Cleveland Water Department customer service problem that occurred on November 17th, 2017.