Electrolux: Their phone support has been ***% down going on...

A Electrolux customer review by GetHuman user ~o from November 19th, 2017

Background on ~o's case

GetHuman: ~o - can you tell our other Electrolux customers when your case took place?
~o: Yes I can. It was morning, on November 13th.
GetHuman: Did you reach out to Electrolux, and if so, how?
~o: I used the 877-435-3287 number I found for on the GetHuman Electrolux customer phone number page I was on: Electrolux Customer Service Phone Number
GetHuman: And which of these common Electrolux customer issues best describes the reason you wanted to talk to them?
(Shows ~o a list of common Electrolux problems)
~o: "Repairs" was why I was trying to call.

~o's review of Electrolux customer service

GetHuman: So how would you sum up your experience for GetHuman's Electrolux customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~o: Their phone support has been ***% down going on the *rd day now. No chance to speak to anyone, it just says, "sorry," then hangs up. Ridiculous.
GetHuman: Let's quantify your experience contacting Electrolux. On a scale of 1 to 5, how easy is it go get help on a Electrolux problem?
~o: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~o: I'd give them a four out of five on communication.
GetHuman: And what about Electrolux's ability to quickly and effectively address your problem?
~o: For that I would say three out of five.
GetHuman: And finally- any advice for other Electrolux customers?
~o: Call them early in the day or late. Don't forget any personal or account information you might need for Electrolux to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~o taken from his Electrolux customer service problem that occurred on November 13th, 2017.

Electrolux

1.75 of 5 stars | 28 reviews

~o's Electrolux Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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