Unfortunately Electrolux is one of the worst co...

A Electrolux customer review by GetHuman user ~Disappointed customer from November 27th, 2017

Background on ~Disappointed customer's case

GetHuman: ~Disappointed customer - can you tell our other Electrolux customers when your case took place?
~Disappointed customer: Sure. It was afternoon, on November 18th.
GetHuman: Did you reach out to Electrolux, and if so, how?
~Disappointed customer: I used the 877-435-3287 number I found for on the GetHuman Electrolux customer phone number page I was on: Electrolux Customer Service Phone Number
GetHuman: And which of these common Electrolux customer issues best describes the reason you wanted to talk to them?
(Shows ~Disappointed customer a list of common Electrolux problems)
~Disappointed customer: "Where to buy" was why I was trying to call.

~Disappointed customer's review of Electrolux customer service

GetHuman: So how would you sum up your experience for GetHuman's Electrolux customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disappointed customer: Unfortunately Electrolux is one of the worst companies to stand behind their product once you buy from them. Appliances bought for a brand new home, two of them had manufacturing defects and Electrolux has been forcing us to continue buying extended warranties. In less than * years we have had several technicians come in to our home to change parts of this appliance and the main motor of the appliance has again broken down. Extremely unfortunate experience and since the broken appliance is a double oven wall unit set into a custom cabinetry, it is not easy for us to replace even if we are ready to eat up the loos of the appliance itself.
GetHuman: Let's quantify your experience contacting Electrolux. On a scale of 1 to 5, how easy is it go get help on a Electrolux problem?
~Disappointed customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disappointed customer: I'd give them a three out of five on communication.
GetHuman: And what about Electrolux's ability to quickly and effectively address your problem?
~Disappointed customer: For that I would say two out of five.
GetHuman: And finally- any advice for other Electrolux customers?
~Disappointed customer: Call them early in the day or late. Don't forget any personal or account information you might need for Electrolux to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disappointed customer taken from his Electrolux customer service problem that occurred on November 18th, 2017.


1.75 of 5 stars | 28 reviews

~Disappointed customer's Electrolux Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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