Electrolux: Complaint

A Electrolux customer review by GetHuman user GetHuman-fhamarke from December 4th, 2017

Background on GetHuman-fhamarke's case

GetHuman: GetHuman-fhamarke - can you tell our other Electrolux customers when your case took place?
GetHuman-fhamarke: Yes I can. It was morning, on November 30th.
GetHuman: Did you reach out to Electrolux, and if so, how?
GetHuman-fhamarke: I used the 877-435-3287 number I found for on the GetHuman Electrolux customer phone number page I was on: Electrolux Customer Service Phone Number
GetHuman: And which of these common Electrolux customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-fhamarke a list of common Electrolux problems)
GetHuman-fhamarke: "Returns" was why I was trying to call.

GetHuman-fhamarke's review of Electrolux customer service

GetHuman: So how would you sum up your experience for GetHuman's Electrolux customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-fhamarke: Complaint
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-fhamarke: My refrigerator drawer door panel was not working anymore. I called customer service and explained the issue. The light in the top drawer didn't work and the panel was dead but the refrigerator was still cooling. The rep troubleshot with me on the phone - we turned it off, reset it, turned off breaker panel, etc. Lots of steps. She then told me the part I needed and ordered it for me ($***). It was a motor board.**I had a technician come out today to install it. He was doubtful about it being the correct part. Said it was probably the display panel. I told him I spent a lot of time with on the phone with electrolux so it should be right. It wasn't. He told me I should order a new display panel.**Called electrolux today. The panel is $***. I was furious. I'll have to pay for that and pay a technician to come out again. I asked for some kind of compensation and even after talking to a manager (Danielle Lecounte), the best she could offer was **% off. I am not satisfied with that! What else can I do?
GetHuman: Let's quantify your experience contacting Electrolux. On a scale of 1 to 5, how easy is it go get help on a Electrolux problem?
GetHuman-fhamarke: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-fhamarke: I'd give them a one out of five on communication.
GetHuman: And what about Electrolux's ability to quickly and effectively address your problem?
GetHuman-fhamarke: For that I would say four out of five.
GetHuman: And finally- any advice for other Electrolux customers?
GetHuman-fhamarke: Call them early in the day or late. Don't forget any personal or account information you might need for Electrolux to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-fhamarke taken from his Electrolux customer service problem that occurred on November 30th, 2017.

Electrolux

1.75 of 5 stars | 28 reviews

GetHuman-fhamarke's Electrolux Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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