Electrolux: * year old Fridgidaire refrigerator with extend...

A Electrolux customer review by GetHuman user ~Bad experience from November 27th, 2017

Background on ~Bad experience's case

GetHuman: ~Bad experience - can you tell our other Electrolux customers when your case took place?
~Bad experience: Sure. It was morning, on November 22nd.
GetHuman: Did you reach out to Electrolux, and if so, how?
~Bad experience: I used the 877-435-3287 number I found for on the GetHuman Electrolux customer phone number page I was on: Electrolux Customer Service Phone Number
GetHuman: And which of these common Electrolux customer issues best describes the reason you wanted to talk to them?
(Shows ~Bad experience a list of common Electrolux problems)
~Bad experience: "Warranty claim" was why I was trying to call.

~Bad experience's review of Electrolux customer service

GetHuman: So how would you sum up your experience for GetHuman's Electrolux customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bad experience: * year old Fridgidaire refrigerator with extended warranty failed ** days ago. First service provider failed to show up or return phone calls. Second provider determined compressor needed replacing. They weren't 'licensed' to do the work.... WTF..refrigerator repair company that can't replace a compressor!!???*Third attempt will take place in * more days. We will have been without a refrigerator for over * weeks (if the next service call resolves it).
GetHuman: Let's quantify your experience contacting Electrolux. On a scale of 1 to 5, how easy is it go get help on a Electrolux problem?
~Bad experience: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bad experience: I'd give them a one out of five on communication.
GetHuman: And what about Electrolux's ability to quickly and effectively address your problem?
~Bad experience: For that I would say one out of five.
GetHuman: And finally- any advice for other Electrolux customers?
~Bad experience: Call them early in the day or late. Don't forget any personal or account information you might need for Electrolux to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bad experience taken from his Electrolux customer service problem that occurred on November 22nd, 2017.

Electrolux

1.75 of 5 stars | 28 reviews

~Bad experience's Electrolux Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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