Electrolux: Bought a cooktop and the ***** melted they admi...
A Electrolux customer review by GetHuman user ~mike from November 23rd, 2017
Background on ~mike's case
GetHuman: ~mike - can you tell our other Electrolux customers when your case took place?
~mike: Yes. It was afternoon, on November 20th.
GetHuman: Did you reach out to Electrolux, and if so, how?
GetHuman: And which of these common Electrolux customer issues best describes the reason you wanted to talk to them?
(Shows ~mike a list of common Electrolux problems)
~mike: "Where to buy" was why I was trying to call.
~mike's review of Electrolux customer service
GetHuman: So how would you sum up your experience for GetHuman's Electrolux customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mike: Bought a cooktop and the ***** melted they admitted the problem but wanted me to pay $*** to replace them and another $*** to buy a heat shield to keep it from happening again...not good
GetHuman: Let's quantify your experience contacting Electrolux. On a scale of 1 to 5, how easy is it go get help on a Electrolux problem?
~mike: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mike: I'd give them a five out of five on communication.
GetHuman: And what about Electrolux's ability to quickly and effectively address your problem?
~mike: For that I would say one out of five.
GetHuman: And finally- any advice for other Electrolux customers?
~mike: Call them early in the day or late. Don't forget any personal or account information you might need for Electrolux to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mike taken from his Electrolux customer service problem that occurred on November 20th, 2017.