Issue with Electrolux

A Electrolux customer review by GetHuman user GetHuman18903 from December 4th, 2017

Background on GetHuman18903's case

GetHuman: GetHuman18903 - can you tell our other Electrolux customers when your case took place?
GetHuman18903: Yeah. It was afternoon, on November 29th.
GetHuman: Did you reach out to Electrolux, and if so, how?
GetHuman18903: I used the 877-435-3287 number I found for on the GetHuman Electrolux customer phone number page I was on: Electrolux Customer Service Phone Number
GetHuman: And which of these common Electrolux customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman18903 a list of common Electrolux problems)
GetHuman18903: "Warranty claim" was why I was trying to call.

GetHuman18903's review of Electrolux customer service

GetHuman: So how would you sum up your experience for GetHuman's Electrolux customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman18903: Issue with Electrolux
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman18903: Had to replace my Electrolux vacuum head in ****. Received it. Within a week lost the rubber underneath. Now I'm having the same problem with the vacuum head they sent out. Can you please stand behind your product, do the right thing and replace this vacuum head? Very frustrating to have to spend $*** a year to upkeep my Electrolux oxygen *.
GetHuman: Let's quantify your experience contacting Electrolux. On a scale of 1 to 5, how easy is it go get help on a Electrolux problem?
GetHuman18903: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman18903: I'd give them a one out of five on communication.
GetHuman: And what about Electrolux's ability to quickly and effectively address your problem?
GetHuman18903: For that I would say three out of five.
GetHuman: And finally- any advice for other Electrolux customers?
GetHuman18903: Call them early in the day or late. Don't forget any personal or account information you might need for Electrolux to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman18903 taken from his Electrolux customer service problem that occurred on November 29th, 2017.

Electrolux

1.75 of 5 stars | 28 reviews

GetHuman18903's Electrolux Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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