This year I decided to try H&R Block service fo...
A H&R Block customer review by GetHuman user ~Mark from November 4th, 2017
Background on ~Mark's case
GetHuman: ~Mark - can you tell our other H&R Block customers when your case took place?
~Mark: Sure. It was afternoon, on October 29th.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows ~Mark a list of common H&R Block problems)
~Mark: "Refund a Charge" was why I was trying to call.
~Mark's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mark: This year I decided to try H&R Block service for preparation of my **** tax return. In the prior years I used private accountant service which charged me $*** for preparation of tax return . Due to the harsh economic situation this year I decided to save accounting fee and this is why I went to H&R Block. To my dismay for the same complexity of return H&R Block charged me $***.** (plus $**.** for purchasing their guaranty plan). At the entrance of the office of H&R Block there was the poster on the wall which shows fee schedule. It showed that for the most complex return they charging $*** *. When I asked up front about how much my return will cost me they refuse to give me any estimation. After their tax preparer spent about ** min for my tax return completion I was charged $***.*I consider this as the case of entrapment and trickery. I have complained to H&R main office (***-***-**** x ****) and spoke with Ashley Loftin. In about ** days she returned my call refusing to revise my
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
~Mark: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mark: I'd give them a three out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
~Mark: For that I would say two out of five.
GetHuman: And finally- any advice for other H&R Block customers?
~Mark: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mark taken from his H&R Block customer service problem that occurred on October 29th, 2017.