Kmart: I keep getting the runaround otherwise
A Kmart customer review by GetHuman user GetHuman-kasirh5 from November 30th, 2017
Background on GetHuman-kasirh5's case
GetHuman: GetHuman-kasirh5 - can you tell our other Kmart customers when your case took place?
GetHuman-kasirh5: Yup. It was morning, on November 28th.
GetHuman: Did you reach out to Kmart, and if so, how?
GetHuman: And which of these common Kmart customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-kasirh5 a list of common Kmart problems)
GetHuman-kasirh5: "Cancel an order" was why I was trying to call.
GetHuman-kasirh5's review of Kmart customer service
GetHuman: So how would you sum up your experience for GetHuman's Kmart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-kasirh5: I keep getting the runaround otherwise
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-kasirh5: I put a layaway in the first of october, at that time asled if it would be possible to hold it till November first, then I would come in and pay it in full, the girl said sure just be sure to call the store and talk to layaway, when i got the email that my payment was late. round October **th, I called my local Kmart and ask if they could hold the layaway till November first, as stated, the desk directed me to layaway, I asked for it to be held, woman said sure can, went to my local Kmart on October **th to pay for layaway and take it home. After spending over half an hour, BAM, I was told I should of called and talked to a manager up front, since it had not been written in the on hold book back at layaway, not a layaway person. Just want to say I really enjoyed the waste of my time. all of it, the time consumed shopping, putting things in layaway, calling, driving the ** miles to get it and waiting to get told it was put back the day before. The day before I was coming in, not near the date I was told it would go back, which it shouldn't have. With the money that would of been spent at Kmart for the layaway. over $***, I went to Walmart. I was so ticked
GetHuman: Let's quantify your experience contacting Kmart. On a scale of 1 to 5, how easy is it go get help on a Kmart problem?
GetHuman-kasirh5: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-kasirh5: I'd give them a four out of five on communication.
GetHuman: And what about Kmart's ability to quickly and effectively address your problem?
GetHuman-kasirh5: For that I would say five out of five.
GetHuman: And finally- any advice for other Kmart customers?
GetHuman-kasirh5: Call them early in the day or late. Don't forget any personal or account information you might need for Kmart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-kasirh5 taken from his Kmart customer service problem that occurred on November 28th, 2017.