LG Electronics: Heavy accent meant I could barely understand re...
A LG Electronics customer review by GetHuman user ~Juliska from November 24th, 2017
Background on ~Juliska's case
GetHuman: ~Juliska - can you tell our other LG Electronics customers when your case took place?
~Juliska: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to LG Electronics, and if so, how?
GetHuman: And which of these common LG Electronics customer issues best describes the reason you wanted to talk to them?
(Shows ~Juliska a list of common LG Electronics problems)
~Juliska: "Repairs" was why I was trying to call.
~Juliska's review of LG Electronics customer service
GetHuman: So how would you sum up your experience for GetHuman's LG Electronics customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Juliska: Heavy accent meant I could barely understand rep. My phone still under warranty but screen doesn't work. She told me to do hard reset, but that will wipe out all my data! That's no solution. She insisted it wouldn't wipe out my data. I told her I'd like to do more research about that. I did. My suspicions were confirmed, even by LG's own website!
GetHuman: Let's quantify your experience contacting LG Electronics. On a scale of 1 to 5, how easy is it go get help on a LG Electronics problem?
~Juliska: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Juliska: I'd give them a one out of five on communication.
GetHuman: And what about LG Electronics's ability to quickly and effectively address your problem?
~Juliska: For that I would say five out of five.
GetHuman: And finally- any advice for other LG Electronics customers?
~Juliska: Call them early in the day or late. Don't forget any personal or account information you might need for LG Electronics to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Juliska taken from his LG Electronics customer service problem that occurred on November 18th, 2017.