Old Navy: Longest automated system EVER!! Accents were a...
A Old Navy customer review by GetHuman user ~Lol from November 25th, 2017
Background on ~Lol's case
GetHuman: ~Lol - can you tell our other Old Navy customers when your case took place?
~Lol: Sure. It was morning, on November 16th.
GetHuman: Did you reach out to Old Navy, and if so, how?
GetHuman: And which of these common Old Navy customer issues best describes the reason you wanted to talk to them?
(Shows ~Lol a list of common Old Navy problems)
~Lol: "Track an Order" was why I was trying to call.
~Lol's review of Old Navy customer service
GetHuman: So how would you sum up your experience for GetHuman's Old Navy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lol: Longest automated system EVER!! Accents were a bit of an issue understanding the ladies I spoke to. Worst part was getting out of the automated system. I just needed to order a new card and pay my bill but the system takes you through a bunch of other junk before even giving the possibility to speaking to a person. Fix this **** Old Navy!!
GetHuman: Let's quantify your experience contacting Old Navy. On a scale of 1 to 5, how easy is it go get help on a Old Navy problem?
~Lol: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lol: I'd give them a three out of five on communication.
GetHuman: And what about Old Navy's ability to quickly and effectively address your problem?
~Lol: For that I would say two out of five.
GetHuman: And finally- any advice for other Old Navy customers?
~Lol: Call them early in the day or late. Don't forget any personal or account information you might need for Old Navy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lol taken from his Old Navy customer service problem that occurred on November 16th, 2017.