Portland Oregonian: We cancelled our service in July because of poo...
A Portland Oregonian customer review by GetHuman user ~Dededew from November 13th, 2017
Background on ~Dededew's case
GetHuman: ~Dededew - can you tell our other Portland Oregonian customers when your case took place?
~Dededew: Yes. It was morning, on November 8th.
GetHuman: Did you reach out to Portland Oregonian, and if so, how?
GetHuman: And which of these common Portland Oregonian customer issues best describes the reason you wanted to talk to them?
(Shows ~Dededew a list of common Portland Oregonian problems)
~Dededew: "Cancel subscription" was why I was trying to call.
~Dededew's review of Portland Oregonian customer service
GetHuman: So how would you sum up your experience for GetHuman's Portland Oregonian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dededew: We cancelled our service in July because of poor service. Papers left on street filled with water, thrown under car etc. It was the * th time I cancelled. I was called back in July and informed that they had fired the Oregon City route service provider and would I please give it a try again. I at first didn't want to because of all the trouble I had but I let them talk me into it. Within the first * days had missed * papers, at the end of the first week I cancelled and paid my final bill of **.** bucks or so. A few months later I received a type of bill from the saying, if you want to continue your paper we are now having you prepay. I assumed it was an advertisement as we were not getting the paper and had not been getting it for some time. Then last month I received a bill for $** some dollars and then this week started getting calls about my delinquent bill,now remember I have not gotten a paper delivered to this address for months. When I was here to answer the call today the gentl
GetHuman: Let's quantify your experience contacting Portland Oregonian. On a scale of 1 to 5, how easy is it go get help on a Portland Oregonian problem?
~Dededew: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dededew: I'd give them a five out of five on communication.
GetHuman: And what about Portland Oregonian's ability to quickly and effectively address your problem?
~Dededew: For that I would say three out of five.
GetHuman: And finally- any advice for other Portland Oregonian customers?
~Dededew: Call them early in the day or late. Don't forget any personal or account information you might need for Portland Oregonian to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dededew taken from his Portland Oregonian customer service problem that occurred on November 8th, 2017.