QVC: Ordered a laptop on ******** - my online accoun...
A QVC customer review by GetHuman user ~sportsmomx2 from October 28th, 2017
Background on ~sportsmomx2's case
GetHuman: ~sportsmomx2 - can you tell our other QVC customers when your case took place?
~sportsmomx2: Sure. It was evening, on October 24th.
GetHuman: Did you reach out to QVC, and if so, how?
GetHuman: And which of these common QVC customer issues best describes the reason you wanted to talk to them?
(Shows ~sportsmomx2 a list of common QVC problems)
~sportsmomx2: "Billing issue" was why I was trying to call.
~sportsmomx2's review of QVC customer service
GetHuman: So how would you sum up your experience for GetHuman's QVC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sportsmomx2: Ordered a laptop on ******** - my online account indicated it shipped on *****. Started calling on *****, was told everyday from ***** - ***** that it was shipped and "should arrive that day or the next day". The UPS tracking number listed online was invalid, I verified that w* UPS. After going through about ** customer service reps and * "supervisors", was finally told on ***** that the order was "not transmitted to Dell" so it would be another * weeks before delivery". Needless to say my credit card was charged early December. Basically my son had no Xmas presents. I took * days off from work waiting at home for the UPS man because was told a signature was required or package would not be left at my house. I will NEVER order from QVC again!!
GetHuman: Let's quantify your experience contacting QVC. On a scale of 1 to 5, how easy is it go get help on a QVC problem?
~sportsmomx2: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sportsmomx2: I'd give them a one out of five on communication.
GetHuman: And what about QVC's ability to quickly and effectively address your problem?
~sportsmomx2: For that I would say four out of five.
GetHuman: And finally- any advice for other QVC customers?
~sportsmomx2: Call them early in the day or late. Don't forget any personal or account information you might need for QVC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sportsmomx2 taken from his QVC customer service problem that occurred on October 24th, 2017.