QVC: Customer service could not answer my question.T...
A QVC customer review by GetHuman user GetHuman-376789 from November 28th, 2017
Background on GetHuman-376789's case
GetHuman: GetHuman-376789 - can you tell our other QVC customers when your case took place?
GetHuman-376789: Yes. It was morning, on November 20th.
GetHuman: Did you reach out to QVC, and if so, how?
GetHuman: And which of these common QVC customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-376789 a list of common QVC problems)
GetHuman-376789: "Cancel or change order" was why I was trying to call.
GetHuman-376789's review of QVC customer service
GetHuman: So how would you sum up your experience for GetHuman's QVC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-376789: Customer service could not answer my question.The product said tune in on a certain date at a certain time, but if you look at the weekly calendar it did not say that. Called to ask about it. She had no clue.
GetHuman: Let's quantify your experience contacting QVC. On a scale of 1 to 5, how easy is it go get help on a QVC problem?
GetHuman-376789: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-376789: I'd give them a five out of five on communication.
GetHuman: And what about QVC's ability to quickly and effectively address your problem?
GetHuman-376789: For that I would say three out of five.
GetHuman: And finally- any advice for other QVC customers?
GetHuman-376789: Call them early in the day or late. Don't forget any personal or account information you might need for QVC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-376789 taken from his QVC customer service problem that occurred on November 20th, 2017.