First time ordering from QVC. Was trying to und...

A QVC customer review by GetHuman user ~Rose from November 24th, 2017

Background on ~Rose's case

GetHuman: ~Rose - can you tell our other QVC customers when your case took place?
~Rose: Yup. It was morning, on November 20th.
GetHuman: Did you reach out to QVC, and if so, how?
~Rose: I used the 800-367-9444 number I found for on the GetHuman QVC customer phone number page I was on: QVC Customer Service Phone Number
GetHuman: And which of these common QVC customer issues best describes the reason you wanted to talk to them?
(Shows ~Rose a list of common QVC problems)
~Rose: "Track order" was why I was trying to call.

~Rose's review of QVC customer service

GetHuman: So how would you sum up your experience for GetHuman's QVC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rose: First time ordering from QVC. Was trying to understand charges to my bank acct. and holds etc. Felt like I was being billed twice. NOT THE CASE!! Explained expertly by Nicki! Thank you so much.
GetHuman: Let's quantify your experience contacting QVC. On a scale of 1 to 5, how easy is it go get help on a QVC problem?
~Rose: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rose: I'd give them a three out of five on communication.
GetHuman: And what about QVC's ability to quickly and effectively address your problem?
~Rose: For that I would say five out of five.
GetHuman: And finally- any advice for other QVC customers?
~Rose: Call them early in the day or late. Don't forget any personal or account information you might need for QVC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rose taken from his QVC customer service problem that occurred on November 20th, 2017.


3.17 of 5 stars | 41 reviews

~Rose's QVC Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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