QVC: pump on chaz dean shampoo arrived and was unwor...

A QVC customer review by GetHuman user ~mizkool from November 22nd, 2017

Background on ~mizkool 's case

GetHuman: ~mizkool - can you tell our other QVC customers when your case took place?
~mizkool : Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to QVC, and if so, how?
~mizkool : I used the 800-367-9444 number I found for on the GetHuman QVC customer phone number page I was on: QVC Customer Service Phone Number
GetHuman: And which of these common QVC customer issues best describes the reason you wanted to talk to them?
(Shows ~mizkool a list of common QVC problems)
~mizkool : "Order issue" was why I was trying to call.

~mizkool 's review of QVC customer service

GetHuman: So how would you sum up your experience for GetHuman's QVC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mizkool : pump on chaz dean shampoo arrived and was unworkable. called for a replacement and was told that QVC had no pumps for my **n oz bottle. I would have to return the bottle with product to get a refund and QVC would send me a new bottle. It would be simpler to just send a pump. Chaz Dean is not meeting his customers needs. Why does QVC tolerate this since there are so many complaints about the PUMP!
GetHuman: Let's quantify your experience contacting QVC. On a scale of 1 to 5, how easy is it go get help on a QVC problem?
~mizkool : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mizkool : I'd give them a five out of five on communication.
GetHuman: And what about QVC's ability to quickly and effectively address your problem?
~mizkool : For that I would say five out of five.
GetHuman: And finally- any advice for other QVC customers?
~mizkool : Call them early in the day or late. Don't forget any personal or account information you might need for QVC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mizkool taken from his QVC customer service problem that occurred on November 19th, 2017.


3.17 of 5 stars | 41 reviews

~mizkool 's QVC Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like QVC, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with QVC in any way.

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