QVC: Placed an automatic order and then tried to rea...
A QVC customer review by GetHuman user ~mm from November 24th, 2017
Background on ~mm's case
GetHuman: ~mm - can you tell our other QVC customers when your case took place?
~mm: Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to QVC, and if so, how?
GetHuman: And which of these common QVC customer issues best describes the reason you wanted to talk to them?
(Shows ~mm a list of common QVC problems)
~mm: "Billing issue" was why I was trying to call.
~mm's review of QVC customer service
GetHuman: So how would you sum up your experience for GetHuman's QVC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mm: Placed an automatic order and then tried to reach an agent to no avail. After *** minutes had to call back again only to be placed on hild. So much for customer service!
GetHuman: Let's quantify your experience contacting QVC. On a scale of 1 to 5, how easy is it go get help on a QVC problem?
~mm: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mm: I'd give them a five out of five on communication.
GetHuman: And what about QVC's ability to quickly and effectively address your problem?
~mm: For that I would say four out of five.
GetHuman: And finally- any advice for other QVC customers?
~mm: Call them early in the day or late. Don't forget any personal or account information you might need for QVC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mm taken from his QVC customer service problem that occurred on November 19th, 2017.