The Brick: I sent an email detailing my problem to this ad...
A The Brick customer review by GetHuman user GetHuman-396564 from November 21st, 2017
Background on GetHuman-396564's case
GetHuman: GetHuman-396564 - can you tell our other The Brick customers when your case took place?
GetHuman-396564: Yes. It was afternoon, on November 11th.
GetHuman: Did you reach out to The Brick, and if so, how?
GetHuman: And which of these common The Brick customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-396564 a list of common The Brick problems)
GetHuman-396564: "Returns" was why I was trying to contact.
GetHuman-396564's review of The Brick customer service
GetHuman: So how would you sum up your experience for GetHuman's The Brick customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-396564: I sent an email detailing my problem to this address and did not even receive a confirmation of receipt. I resent the email one month later requesting confirmation and still have not received An answer. I left a message at the phone number given to me when I called the number above and have not been contacted.
GetHuman: Let's quantify your experience contacting The Brick. On a scale of 1 to 5, how easy is it go get help on a The Brick problem?
GetHuman-396564: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-396564: I'd give them a four out of five on communication.
GetHuman: And what about The Brick's ability to quickly and effectively address your problem?
GetHuman-396564: For that I would say three out of five.
GetHuman: And finally- any advice for other The Brick customers?
GetHuman-396564: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for The Brick to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-396564 taken from his The Brick customer service problem that occurred on November 11th, 2017.