The Brick: What a horrible delivery experience. They did...
A The Brick customer review by GetHuman user ~Annoymous from November 21st, 2017
Background on ~Annoymous's case
GetHuman: ~Annoymous - can you tell our other The Brick customers when your case took place?
~Annoymous: Yes I can. It was morning, on November 12th.
GetHuman: Did you reach out to The Brick, and if so, how?
GetHuman: And which of these common The Brick customer issues best describes the reason you wanted to talk to them?
(Shows ~Annoymous a list of common The Brick problems)
~Annoymous: "Cancel order" was why I was trying to contact.
~Annoymous's review of The Brick customer service
GetHuman: So how would you sum up your experience for GetHuman's The Brick customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Annoymous: What a horrible delivery experience. They did not install the appliances correctly which caused a flood. They would not take any responsibility. The management team was useless and not willing to listen to our concerns. Just kept on quoting what the driver said....Horrible experience
GetHuman: Let's quantify your experience contacting The Brick. On a scale of 1 to 5, how easy is it go get help on a The Brick problem?
~Annoymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Annoymous: I'd give them a one out of five on communication.
GetHuman: And what about The Brick's ability to quickly and effectively address your problem?
~Annoymous: For that I would say one out of five.
GetHuman: And finally- any advice for other The Brick customers?
~Annoymous: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for The Brick to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Annoymous taken from his The Brick customer service problem that occurred on November 12th, 2017.