AT&T has had to alter my billing discounts due...
A AT&T customer review by GetHuman user ~DSLdropper from November 21st, 2017
Background on ~DSLdropper's case
GetHuman: ~DSLdropper - can you tell our other AT&T customers when your case took place?
~DSLdropper: Yeah. It was afternoon, on November 19th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~DSLdropper a list of common AT&T problems)
~DSLdropper: "Device Support" was why I was trying to call.
~DSLdropper's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DSLdropper: AT&T has had to alter my billing discounts due to my standard dsl breaking every **-** minutes for *.* years and then, forced me to upgrade to fiber-optic dsl and charged*billed*activated a u-verse **mbps account, only to downgrade me to the same standard dsl that I had before, which is still breaking, while charging me for the higher package without notice. Manager changed my package *-***-***-**** was the number that I was given for their President's Office number & they called me from a masked number out of California, that when called back turned out to be some random guy that had no clue. **They are running*using standard copper phone lines and telling people that fiber-optics are in the area and then scamming them to build up funding to actually install it after the fact. At&t is running a scam, if you've upgraded at any time from standard dsl to fiber-optics, you'd better test your speed to make sure that it upholds to the At&t TOS of their **% of the max. speed available for yo
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~DSLdropper: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DSLdropper: I'd give them a five out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~DSLdropper: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T customers?
~DSLdropper: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DSLdropper taken from his AT&T customer service problem that occurred on November 19th, 2017.