Chadwick's: Since November **** I cancelled an order before...
A Chadwick's customer review by GetHuman user ~Disguated Customer from November 13th, 2017
Background on ~Disguated Customer's case
GetHuman: ~Disguated Customer - can you tell our other Chadwick's customers when your case took place?
~Disguated Customer: Yup. It was morning, on November 11th.
GetHuman: Did you reach out to Chadwick's, and if so, how?
GetHuman: And which of these common Chadwick's customer issues best describes the reason you wanted to talk to them?
(Shows ~Disguated Customer a list of common Chadwick's problems)
~Disguated Customer: "Returns" was why I was trying to call.
~Disguated Customer's review of Chadwick's customer service
GetHuman: So how would you sum up your experience for GetHuman's Chadwick's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disguated Customer: Since November **** I cancelled an order before it was shipped and up to now one year later Chadwick refuse to refund us back our money, saying it took longer than ** day to return the item. I returned the item upon arrival of the shipping label. I would never ever order anything from Chadwick again
GetHuman: Let's quantify your experience contacting Chadwick's. On a scale of 1 to 5, how easy is it go get help on a Chadwick's problem?
~Disguated Customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disguated Customer: I'd give them a three out of five on communication.
GetHuman: And what about Chadwick's's ability to quickly and effectively address your problem?
~Disguated Customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Chadwick's customers?
~Disguated Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Chadwick's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disguated Customer taken from his Chadwick's customer service problem that occurred on November 11th, 2017.