Columbia Sportswear: Even though the hold music and message said COL...

A Columbia Sportswear customer review by GetHuman user ~dnh from November 23rd, 2017

Background on ~dnh's case

GetHuman: ~dnh - can you tell our other Columbia Sportswear customers when your case took place?
~dnh: Yeah. It was morning, on November 15th.
GetHuman: Did you reach out to Columbia Sportswear, and if so, how?
~dnh: I used the 800-622-6953 number I found for on the GetHuman Columbia Sportswear customer phone number page I was on: Columbia Sportswear Customer Service Phone Number
GetHuman: And which of these common Columbia Sportswear customer issues best describes the reason you wanted to talk to them?
(Shows ~dnh a list of common Columbia Sportswear problems)
~dnh: "Returns" was why I was trying to call.

~dnh's review of Columbia Sportswear customer service

GetHuman: So how would you sum up your experience for GetHuman's Columbia Sportswear customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dnh: Even though the hold music and message said COLUMBIA Sportswear, woman on the phone proceeded to say it was child services. Then when I asked her where she stumbled over her words and said orange county. Clearly she was lying
GetHuman: Let's quantify your experience contacting Columbia Sportswear. On a scale of 1 to 5, how easy is it go get help on a Columbia Sportswear problem?
~dnh: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dnh: I'd give them a three out of five on communication.
GetHuman: And what about Columbia Sportswear's ability to quickly and effectively address your problem?
~dnh: For that I would say two out of five.
GetHuman: And finally- any advice for other Columbia Sportswear customers?
~dnh: Call them early in the day or late. Don't forget any personal or account information you might need for Columbia Sportswear to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dnh taken from his Columbia Sportswear customer service problem that occurred on November 15th, 2017.

Columbia Sportswear

2.00 of 5 stars | 13 reviews

~dnh's Columbia Sportswear Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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