Columbia Sportswear: Pathetic customer service, long wait. Like the...

A Columbia Sportswear customer review by GetHuman user ~by debi from November 25th, 2017

Background on ~by debi's case

GetHuman: ~by debi - can you tell our other Columbia Sportswear customers when your case took place?
~by debi: Sure. It was morning, on November 23rd.
GetHuman: Did you reach out to Columbia Sportswear, and if so, how?
~by debi: I used the 800-622-6953 number I found for on the GetHuman Columbia Sportswear customer phone number page I was on: Columbia Sportswear Customer Service Phone Number
GetHuman: And which of these common Columbia Sportswear customer issues best describes the reason you wanted to talk to them?
(Shows ~by debi a list of common Columbia Sportswear problems)
~by debi: "Track order" was why I was trying to call.

~by debi's review of Columbia Sportswear customer service

GetHuman: So how would you sum up your experience for GetHuman's Columbia Sportswear customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~by debi: Pathetic customer service, long wait. Like the product needed to exchange it had to pay for shipping again. Terrible customer service.
GetHuman: Let's quantify your experience contacting Columbia Sportswear. On a scale of 1 to 5, how easy is it go get help on a Columbia Sportswear problem?
~by debi: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~by debi: I'd give them a four out of five on communication.
GetHuman: And what about Columbia Sportswear's ability to quickly and effectively address your problem?
~by debi: For that I would say five out of five.
GetHuman: And finally- any advice for other Columbia Sportswear customers?
~by debi: Call them early in the day or late. Don't forget any personal or account information you might need for Columbia Sportswear to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~by debi taken from his Columbia Sportswear customer service problem that occurred on November 23rd, 2017.

Columbia Sportswear

2.00 of 5 stars | 13 reviews

~by debi's Columbia Sportswear Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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